Privacy policy

Effective Date: 1/1/2025

At Bobcat Bikes LLC("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase. By using our website and services, you consent to the collection and use of information as described in this policy.

1. Information We Collect

We collect information from you in various ways, including when you:

Visit our website
Create an account
Place an order
Sign up for our newsletter or promotions
Contact customer service
Interact with our website through cookies or other technologies

The types of personal information we may collect include:

Personal Identifiable Information (PII): Name, email address, mailing address, phone number, payment information (credit card, billing address), and other contact information.
Non-personally identifiable Information (Non-PII): IP address, browser type, device information, and other technical details about your usage of our website (collected through cookies and other tracking technologies).

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders, including shipping and payment processing
To communicate with you about your orders, account, or inquiries
To send promotional emails, newsletters, or special offers (with your consent)
To improve our website, products, and customer service
To respond to your customer service requests and resolve any issues
To comply with legal obligations and enforce our terms of service

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our business and delivering services to you. These third parties include:

Payment processors: To securely process transactions and payments.
Shipping carriers: To fulfill and deliver your orders.
Email marketing platforms: To send you newsletters or promotional materials if you’ve opted in.

We ensure that any third parties we work with adhere to appropriate privacy and security practices. Additionally, we may share information when required by law or to protect our rights, such as in response to a legal request, subpoena, or to prevent fraud.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on our website. These technologies may help us analyze website traffic, personalize content, and improve the functionality of our website. You can set your browser to refuse cookies, but some features of the site may not function properly without them.

5. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using secure socket layer (SSL) encryption for sensitive data during transmission and maintaining strict internal access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

As a resident of Ohio, you have certain rights regarding your personal information, including:

Access: You may request to review the personal information we have collected about you.
Correction: You can update or correct your personal information if it is inaccurate.
Deletion: You can request the deletion of your personal information, subject to certain exceptions (e.g., if required to fulfill legal obligations).
Opt-Out: You can unsubscribe from our marketing communications at any time by clicking the "unsubscribe" link in emails or by contacting us directly.

To exercise any of these rights, please contact us using the contact information provided below.

7. Children's Privacy

Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as quickly as possible. If you believe we may have information from or about a child under 13, please contact us immediately.

8. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. If we make material changes to this policy, we will notify you by posting the updated version on our website and updating the "Effective Date" at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Bobcat Bikes
4 W Stimson Ave
info@bobcatbikes.com
740-447-5000

By using our website and services, you agree to the terms outlined in this Privacy Policy.

Winter Hours - Opening at noon on weekdays.