General terms & conditions

Terms of Service for Bobcat Bikes LLC

Effective Date: 1/21/2025

Welcome to Bobcat Bikes! By accessing and using our website, you agree to comply with and be bound by the following Terms of Service ("Terms"). Please read these Terms carefully before using our site. If you do not agree with any part of these Terms, you must not use our website or services.

These Terms are governed by the laws of the State of Ohio, and by using our website, you consent to the jurisdiction and venue of courts located in Ohio for the resolution of any disputes.

1. General Terms

• These Terms govern the use of Bobcat Bikes's website, including all content, products, and services offered.
• We reserve the right to change, update, or modify these Terms at any time, with updates posted on this page. By continuing to use the website, you accept any changes made to the Terms.

2. Account Registration

• To place an order, you may need to create an account with us. You agree to provide accurate, current, and complete information during the registration process and to update such information if it changes.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
• If you believe that your account has been compromised, you must notify us immediately.

3. Orders and Pricing

• All prices on our website are listed in U.S. Dollars (USD) and are subject to change without notice. We strive for accuracy, but errors in pricing or product descriptions may occur. In case of a pricing error, we reserve the right to cancel or modify your order.
• We accept various forms of payment, which will be outlined during the checkout process.
• Once your order is placed, you will receive an order confirmation email. We will notify you when your order is shipped.

4. Shipping and Delivery

• We offer shipping within the United States, including to Ohio and other states. Shipping fees and delivery times will vary based on your location and the shipping method chosen.
• We are not responsible for delays, damages, or other issues caused by third-party shipping carriers.
• Please ensure that your shipping address is correct during checkout. We are not responsible for lost, delayed, or undelivered shipments due to incorrect address information.

5. Returns and Refunds

• We offer a 30 day return policy for unused and undamaged products. Please refer to our Return Policy for more information.
• If your item arrives damaged or defective, please contact us immediately so we can resolve the issue.
• Refunds will be processed to the original method of payment, and any shipping charges are non-refundable unless the item is defective or incorrect.

6. Product Availability

• We make every effort to keep our website’s product availability up to date. However, we cannot guarantee the availability of any specific product or that products will be in stock at all times.
• If an item you ordered is out of stock, we will notify you and offer an alternative product or a refund.

7. Warranty and Liability

• Many of our bicycles and related products come with manufacturer warranties. Please review the product’s specific warranty terms for details.
• Our liability is limited to the purchase price of the product. We are not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our products.

8. Use of Website

• You agree to use our website for lawful purposes only and in a manner that does not infringe on the rights or restrict the use of the website by others.
• You may not attempt to gain unauthorized access to our website, servers, or systems, nor may you engage in activities that could damage or interfere with the website's operation.

9. Intellectual Property

• All content on the website, including text, images, logos, and trademarks, is owned by or licensed to Bobcat Bikes and is protected by intellectual property laws.
• You may not copy, reproduce, distribute, or create derivative works of any content from our website without our prior written consent.

10. Privacy and Security

• Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.
• We take reasonable precautions to protect your data during transmission. However, no data transmission over the internet can be guaranteed to be 100% secure.

11. Third-Party Links

• Our website may contain links to third-party websites. These links are provided for convenience, and we are not responsible for the content, products, or services offered on those websites.
• Your use of any third-party websites is at your own risk.

12. Governing Law

• These Terms are governed by and construed in accordance with the laws of the State of Ohio, United States of America.
• Any disputes arising from these Terms or your use of our website will be subject to the exclusive jurisdiction of the courts located in Ohio, and you hereby consent to the personal jurisdiction of such courts.

13. Dispute Resolution

• Any dispute, claim, or controversy arising out of or relating to these Terms or your use of our website will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
• Arbitration will take place in Athens, Ohio, and the judgment on the award rendered by the arbitrator(s) may be entered in any court of competent jurisdiction.

14. Contact Us If you have any questions or concerns about these Terms of Service, please contact us at:

Bobcat Bikes
4 West Stimson Ave
info@bobcatbikes.com
740-447-5000

By using our website and services, you agree to comply with these Terms. Thank you for shopping with Bobcat Bikes!