Shipping & returns

30-Day Return Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a 30-day return policy from the date of delivery.

Eligibility for Returns:

• Items must be unused, unworn, and in their original condition.
• Items must be returned with all original tags, packaging, and accessories.
• Certain items, such as intimate wear, personalized products, or clearance items, may not be eligible for returns. Please check the product description for any exclusions.

How to Initiate a Return:

1. Contact our customer service team at info@bobcatbikes.com within 30 days of receiving your order to request a return.
2. Provide your order number and details about the item(s) you wish to return.
3. Our team will provide you with a return authorization and instructions on how to send back your item(s).

Return Shipping:

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping method for returns, as we cannot be responsible for lost or undelivered return packages.

Refunds:

• Once we receive your return and verify the condition of the item(s), we will process your refund to the original payment method.
• Please note that shipping charges are non-refundable.
• Refunds may take 5-10 business days to appear in your account depending on your bank or payment provider.

Exchanges: If you'd like to exchange an item for a different size, color, or product, please initiate a return for a refund and place a new order for the desired item.

Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately. We will provide a prepaid return label and either send a replacement or issue a full refund.

Thank you for shopping with us! We're here to assist if you have any questions or concerns regarding your return.